Network Operations Center Analyst

NOC Analysts are responsible for manning major incident bridges, alerting management to high visibility issues and raising awareness of inbound issues that may impact R1’s ability to deliver service. The role requires working in a 24/7 environment and overnight and day shift work may be required depending on the position.

Requirements

• Associates Degree in a technical discipline or 2+ Years experience in an IT help desk, Deskside support, IT Administration, Network Administration role.
• Familiarity with OSI based network troubleshooting and best practices.
• Ability to multi-task, prioritize, and manage time effectively.
• Good interpersonal skills and professional demeanor
• Excellent verbal and written communication skills
• Experience in using ServiceNow or similar industry standard ticketing platform.
• Experience in using PRTG, Nagios, LogicMonitor or Solarwinds Monitoring platforms or similar industry standard monitoring platforms.
• Experience with APM based monitoring such as Application Dynamics or Dynatrace
• Familiarity with connections to and from AWS/Azure.
• Familiarity with virtual desktop and similar functionality.

Benefits

• Competitive Total Rewards Package
• Target variable incentives
• Medical Plan (HMO) from Day 1 of employment with free dependents
• Life insurance
• Paid Time-Off Benefits
• Sick Leave Conversion
• Night Differential offered
• Employee Referral Program
• All Mandatory Statutory Benefits