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R1 RCM
Network Operations Center Analyst
Join R1 RCM as a Network Operations Center Analyst in Quezon City. Utilize ServiceNow for incident management, troubleshoot networks, and enjoy competitive benefits.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 2, 2025
Responsible for manning major incident bridges, alerting management to high visibility issues, and proactively responding to network abnormalities. Required to work in a 24/7 environment, with overnight and day shift work.
Requirements
- Associates Degree in a technical discipline or 2+ Years experience in an IT help desk, Deskside support, IT Administration, Network Administration role
- Familiarity with OSI based network troubleshooting and best practices
- Ability to multi-task, prioritize, and manage time effectively
- Good interpersonal skills and professional demeanor
- Excellent verbal and written communication skills
- Experience in using ServiceNow or similar industry standard ticketing platform
- Experience in using PRTG, Nagios, LogicMonitor or Solarwinds Monitoring platforms or similar industry standard monitoring platforms
- Experience with APM based monitoring such as Application Dynamics or Dynatrace
- Familiarity with connections to and from AWS/Azure
- Familiarity with virtual desktop and similar functionality
Benefits
- Competitive Total Rewards Package
- Target variable incentives
- Medical Plan (HMO) from Day 1 of employment with free dependents
- Life insurance
- Paid Time-Off Benefits
- Sick Leave Conversion
- Night Differential offered
- Employee Referral Program
- All Mandatory Statutory Benefits
Requirements Summary
2+ years experience in IT, familiarity with OSI network troubleshooting, and experience with ticketing and monitoring platforms
