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Astreya
Network Operations Engineer I
Join Astreya as a Network Operations Engineer I in Dublin. Utilize ServiceNow for ticket management, troubleshoot network issues, and ensure infrastructure stability.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 7, 2025
Our Tier 1 NOC Engineer will be the first point of contact for network monitoring, troubleshooting, and incident resolution in a data center network environment. This role is responsible for proactively identifying network issues, managing tickets, escalating incidents as needed, and ensuring the stability of critical network infrastructure.
Requirements
- Understanding of networking fundamentals, including IP addressing, VLANs, routing, and switching.
- Experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG, or similar).
- Knowledge of ticketing systems (e.g., ServiceNow, Jira, or equivalent).
- Familiarity with troubleshooting physical network components, including cables, patch panels, optics, and transceivers.
- Ability to diagnose and isolate Layer 1–3 network issues and escalate as needed.
- Basic knowledge of command-line interfaces (CLI) for routers and switches is a plus.
Requirements Summary
Associate’s or Bachelor’s degree in IT, Networking, or a related field and 1-2 years of experience in a technical support, help desk, or NOC role
