Network Operations Tier I Analyst

The Network Operations Tier I Analyst will support the Customs and Border Protection (CBP) Network Management Support Services, providing NOC support for Network(s) Management, Operations, and Maintenance for all CBP Network(s) infrastructure. The role involves monitoring network services, responding to events and alarms, and supporting incident management.

Requirements

• Bachelors degree or a High School diploma and 4 years of experience.
• Must be a U.S. Citizen and must be able to obtain a CBP Public Trust.
• Experience routing and switching/Firewall (FW)/load balancing
• Working understanding of the OSI model Layers 1-3
• Working knowledge of TCP/IP and the functions of network technologies.
• Relevant service desk/phone support experience
• Must be able to work shift work (2-4 days on site depending on customer direction)
• Knowledge of Cisco Switches and Routers
• Operational knowledge of Cisco ASA Firewalls
• Operational knowledge of F5 Load Balancer devices
• Operational knowledge of Network Monitoring tools
• Use of ServiceNow ticketing application in a NOC environment.
• Candidate must demonstrate understanding of Incident, Change, Problem and Request management practices