Peraton

Network Operations Tier I Analyst

Join Peraton as a Network Operations Tier I Analyst in Orlando, FL. Utilize ServiceNow for NOC support, incident management, and customer service. $51K-$82K.

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Consulting
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Mid-Level
ServiceNow Role Type:
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Support Specialist
ServiceNow Modules:
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IT Service Management
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Incident Management
ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
May 14, 2025

Peraton is seeking a Network Operations Tier I Analyst to support the Customs and Border Protection (CBP) network management services. The role involves providing NOC support, customer service, and incident management in a hybrid position based in Orlando, FL, Ashburn, VA, or Springfield, VA.

Requirements

  • Bachelor's degree or high school diploma and 4 years of experience
  • U.S. citizenship and ability to obtain a CBP Public Trust
  • Experience with routing and switching, firewalls, and load balancing
  • Working understanding of the OSI model Layers 1-3
  • Working knowledge of TCP/IP and network technologies
  • Relevant service desk/phone support experience
  • Knowledge of Cisco Switches and Routers
  • Operational knowledge of Cisco ASA Firewalls
  • Operational knowledge of F5 Load Balancer devices
  • Operational knowledge of Network Monitoring tools
  • Use of ServiceNow ticketing application in a NOC environment

Benefits

  • Target Salary Range: $51,000 - $82,000
  • No specific benefits mentioned

Requirements Summary

Bachelor's degree or equivalent, 4+ years of experience, strong understanding of networking technologies, and excellent customer service skills