Network Problem Management Quality Assurance Analyst

We are seeking a detail-oriented ITIL Network Problem Management Quality Assurance Analyst to support our IT service management processes. The successful candidate will be responsible for ensuring the quality and effectiveness of our problem management activities, conducting audits, and contributing to continuous improvement efforts.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or equivalent work experience
• 5+ years of experience in network operations, quality assurance, or related roles
• TS/SCI with Poly required
• ITIL V3 or 4 certification and training
• Good working knowledge of the Service Management workflows and ITSM processes
• Experience with major ITSM platforms (e.g., ServiceNow, BMC Remedy)
• Knowledge of network technologies and protocols
• Experience with quality assurance methodologies and auditing processes
• Excellent analytical and problem-solving skills
• Strong leadership and team collaboration abilities
• Outstanding communication and reporting skills
• Proficiency in ITSM tools and data analysis software
• Desired: ITIL certification in Problem Management

Benefits

• Comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits