Network Request Fulfillment Quality Assurance Lead

The Network Request Fulfillment Quality Assurance Lead will ensure the highest standards of quality in network request fulfillment processes, developing and implementing quality assurance procedures within the ITSM framework.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field
• 10+ years of work related experience
• TS/SCI with Poly required
• Strong understanding of ITIL framework and ITSM principles
• Proven experience in developing and implementing quality assurance processes in an IT environment
• In-depth knowledge of networking concepts and technologies
• Experience with ITSM tools and platforms (e.g., ServiceNow, BMC Remedy)
• Strong analytical and problem-solving skills
• Excellent attention to detail and ability to manage multiple priorities
• Outstanding communication and interpersonal skills
• ITIL 4 certification

Benefits

• Comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits
• Flexible time off benefit
• Robust learning resources