Network Transformation Office - Strategic Alignment and Engagement Senior Associate

Join our dynamic Operations & Support team as a ServiceNow DevOps Engineer, leading the administration, maintenance, and innovation of the ServiceNow platform. Collaborate with Development and Platform Delivery teams to enhance software development, manage releases, and drive change.

Requirements

• Proficient in ServiceNow software development, particularly in UI Builder, Flow Designer, and JavaScript.
• Demonstrated experience in administering and configuring the ServiceNow platform, including Virtual Agent, Custom Apps, and Service Portal.
• Strong understanding of ITSM, ITBM, HRSD, and SPM modules.
• Adept at implementing customization techniques like form and workflow configuration, UI policies, and business rules.
• Familiar with developing and maintaining API integrations with systems such as MarkLogic.
• Solid grasp of ITIL processes and best practices.
• Knowledgeable in HTML, CSS, XML, JSON, and Microsoft Azure.
• Exceptional troubleshooting skills and an analytical mindset.
• Understanding of network concepts, GDPR, and information security standards.
• Strong communication and collaboration skills to engage with stakeholders and end-users effectively.
• Skilled in managing multiple priorities with meticulous attention to detail and documentation.
• Self-motivated to remain current with ServiceNow's latest features and best practices.
• Holding a Certified System Administrator (CSA) credential; additional certifications are advantageous.

Benefits

• Elevate your career by becoming a pivotal part of our innovative team.
• Opportunity to shape the future together.
• Continuous learning and development opportunities.