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Motorola Solutions
NextGen Operations Technician
NextGen Operations Technician at Motorola Solutions, Allen, TX. IP network troubleshooting, incident response, cloud operations support. 1+ years networking experience required. Bonus, health benefits, 401K, PTO.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
Security Operations
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 13, 2025
We're seeking a NextGen Operations Technician to join our Network and Security Operations (NSOC) team. The successful candidate will work on incident response for remote-hosted and Cloud-enabled customer operations, troubleshooting IP network connectivity, and providing customer-facing technical support.
Requirements
- Working knowledge of IP networking and interoperability standards
- 1+ years of experience troubleshooting IP network connectivity
- 1+ years of experience troubleshooting service and hardware errors generated by routers, switches, terminal devices, servers, and endpoints
- Working knowledge of networking protocols, such as VPN, BGP, MPLS, or SIP
- Demonstrated ability to navigate and interpret network drawings (i.e. Vizio drawings)
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
Requirements Summary
High school diploma or equivalent, 1+ years of Networking experience, and ability to obtain background clearance
Apply now
Allen
|
Texas
United States
Entry Level
In-Person
Full Time
55000-60000 USD/year
