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Speedcast
NOC Engineer - Level 1
NOC Engineer Level 1 at Speedcast: Resolve customer incidents using incident management tools, network troubleshooting, and ITIL practices. Remote support role requiring IP expertise and infrastructure maintenance skills.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 29, 2025
Speedcast’s Network Operation Center (NOC) deliver technical support to our customers to resolve Incidents and restore normal service in a timely and efficient manner.
Requirements
- Investigate and troubleshoot Incidents relating to client services.
- Configuration of client’s services and associated equipment.
- Utilise Speedcast’s Incident Management Tool to log and update reported faults from clients.
- Liaise with Clients to investigate issues and ensure Incidents are rectified or escalated accordingly.
- Utilise monitoring and reporting tools to identify and troubleshoot issues.
- Assist with ongoing maintenance and upgrade of Speedcast Infrastructure.
Requirements Summary
ITIL working practices, network/IP troubleshooting skills, experience with remote customers within a network support role
