NOC Tier 1

CallTek is seeking a NOC Tier 1 to address new cases, monitor device connectivity, and troubleshoot issues through the ServiceNow platform. The role involves thorough documentation, escalating issues, and communicating with clients. Candidates should be motivated, self-sufficient, and possess excellent communication and analytical skills.

Requirements

• 2 years+ of experience supporting enterprise wired or wireless networks
• 2 years+ of college with a Computer Networking, Computer Science, or Information Technology focus/major
• Any of the following technical certifications - Cisco CCNA, Net +, NSE 3+ Fortinet, or Fortinet Certified Fundamentals + certification, ITIL 4
• Excellent verbal, written and interpersonal communication skills
• Outstanding customer service skills and dedication to providing exceptional customer care
• Must be self-motivator and self-starter
• Focus on quality and customer service
• Exceptional listening and analytical skills
• Solid time management skills
• Ability to multitask and successfully operate in a fast paced, team environment
• Must adapt well to change and successfully set and adjust priorities