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Staff4Me
NOC Tier 1
Join Staff4Me as a NOC Tier 1 in Cebu City. Utilize ServiceNow to triage cases, resolve connectivity issues, and ensure client communication. Requires 2+ years in network support and ITIL 4 certification.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
January 21, 2025
CallTek will triage new cases, resolve device connectivity issues, and monitor client platforms using ServiceNow. The role involves documentation, task generation, and escalation of cases to the client's agent for further resolution. CallTek is responsible for clear communication with clients regarding ongoing issues.
Requirements
- 2 years+ of experience supporting enterprise wired or wireless networks
- 2 years+ of college with a Computer Networking, Computer Science, or Information Technology focus/major
- Cisco CCNA, Net +, NSE 3+ Fortinet, or Fortinet Certified Fundamentals certification
- ITIL 4 certification (or equivalent)
- Excellent verbal, written and interpersonal communication skills
- Outstanding customer service skills
- Self-motivation and self-starter skills
- Strong time management and multitasking skills
- Ability to adapt to change and prioritize
Requirements Summary
2+ yrs net/wifi network support, 2+ yrs Computer Networking/CS/IT college degree, and relevant certifications (CCNA, Net, NSE). Excellent comms and ITIL 4 certification are preferred
