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Eurofins
North America LIMS Application Support Lead
Join Eurofins as a North America LIMS Application Support Lead in Lancaster, PA. Leverage ServiceNow and ITIL skills to ensure application stability and lead a support team. Benefits include medical coverage, 401(k) match, and paid vacation.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
DevOps
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 15, 2025
Responsible for operational support of our enterprise application suite within North America, ensuring stability, reliability, and performance of business-critical applications. Lead the North America support team and contribute to project delivery and software deployment initiatives.
Requirements
- B.S. or equivalent experience in Computer Science and/or Engineering
- Minimum 5 years of experience in IT operations or application support, with at least 2 years in a leadership role
- Strong knowledge of ITIL processes (Incident, Problem, Change, and Service Management)
- Proven experience in analyzing support data and driving improvements based on metrics and trends
- Excellent communication, leadership, and stakeholder management skills
- Good knowledge in Database & SQL
- Working knowledge on ITSM (ServiceNow, BMC Helix) and ALM Tools (Azure DevOps)
- Experience with IT service methodologies such as ITIL, Agile, Kanban
- Working experience with Cloud (preferably Microsoft Azure)
- Authorization to work in the United States indefinitely without restriction or sponsorship
Benefits
- Comprehensive medical coverage
- Dental options
- Vision options
- Life and disability insurance
- 401(k) with company match
- Paid vacation and holidays
Requirements Summary
B.S. in Computer Science and/or Engineering, 5+ years of IT experience, ITIL knowledge, and strong communication skills
