North America LIMS Application Support Lead

Eurofins Scientific is seeking a North America LIMS Application Support Lead to support enterprise application suites. The role involves managing day-to-day operations, fostering continuous improvement, and ensuring service reliability through incident management, problem solving, and data analysis. The ideal candidate will be a strong communicator and detail-oriented leader capable of operating in a fast-paced environment.

Requirements

• B.S. or equivalent experience in Computer Science and/or Engineering
• Minimum 5 years of experience in IT operations or application support, with at least 2 years in a leadership role
• Strong knowledge of ITIL processes (Incident, Problem, Change, and Service Management)
• Proven experience in analyzing support data and driving improvements based on metrics and trends
• Excellent communication, leadership, and stakeholder management skills
• Good knowledge in Database & SQL
• Working knowledge on ITSM (ServiceNow, BMC Helix) and ALM Tools (Azure DevOps)
• Experience with IT service methodologies such as ITIL, Agile, Kanban
• Working experience with Cloud (preferably Microsoft Azure)
• Experience with observability tools (Azure Monitor, Grafana)
• Experience with larger IT organizations (over 300 people)
• Laboratory domain experience would be an advantage
• Authorization to work in the United States indefinitely without restriction or sponsorship.

Benefits

• Comprehensive medical coverage
• Dental
• Vision
• Life and disability insurance
• Paid vacation and holidays
• 401(k) with company match