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Eurofins
North America LIMS Application Support Lead
Join Eurofins in Lancaster, PA as a North America LIMS Application Support Lead. Leverage ServiceNow for incident management and ITIL processes. Benefits include medical, dental, and paid vacation.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
DevOps
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 29, 2025
Eurofins Scientific is seeking a North America LIMS Application Support Lead to provide operational support for their enterprise application suite, ensuring the stability, reliability, and performance of business-critical applications. The role involves incident management, service request resolution, root cause analysis, and collaboration with cross-functional teams to support business objectives. This is a critical role within the operations team focused on ensuring applications are running smoothly and efficiently.
Requirements
- B.S. or equivalent experience in Computer Science and/or Engineering
- Minimum 5 years of experience in IT operations or application support, with at least 2 years in a leadership role.
- Strong knowledge of ITIL processes (Incident, Problem, Change, and Service Management).
- Proven experience in analyzing support data and driving improvements based on metrics and trends.
- Excellent communication, leadership, and stakeholder management skills.
- Good knowledge in Database & SQL.
- Working knowledge on ITSM (ServiceNow, BMC Helix) and ALM Tools (Azure DevOps) and experience with Cloud (preferably Microsoft Azure).
Benefits
- Comprehensive medical coverage
- Dental
- Vision options
- Life and disability insurance
- Paid vacation and holidays
Requirements Summary
Bachelor's degree in Computer Science/Engineering, 5+ years IT operations experience, & leadership role. ITIL processes knowledge & strong analytical skills required
