Observability Strategy and Governance Manager

CVS Health is seeking Observability Strategy and Governance Managers to join our technology team and work on a tight-knit team leading enterprise observability governance efforts.

Requirements

• 5+ years of experience with hands-on management of multiple observability tools in a 24/7 high availability production configuration.
• 5+ years of experience in technology governance, strategy, operations, or a related field, with a focus on technology standards, service delivery, cost optimization, and process optimization.
• 5+ years of experience in data, process analysis, process design, and documentation with the ability to analyze complex information, present it clearly and concisely to solve a business problem.
• Proven experience managing technology budgets and financials, with a strong understanding of cost optimization and recovery practices.
• Strong sense of team, comfortable working with and supporting teammates, sharing responsibility and accountability to achieve positive outcomes at scale.
• Strong organizational and problem-solving skills, with the ability to manage multiple tasks and projects simultaneously.
• Real-world experience evaluating and rationalizing applications and tools within an enterprise portfolio.
• Experience evaluating technology solutions, with the ability to quickly learn and understand new technology concepts and platform fundamentals.
• Excellent project management skills, with experience leading cross-functional teams and managing large-scale IT projects leveraging Agile methodology and the Scaled Agile Framework, especially in matrix-organizations.
• Exceptional communication skills, verbal and written, proven experience developing and executing enterprise communications plans for products and services.
• Exceptional stakeholder management skills, capable of engaging effectively with both technical and non-technical audiences, facilitating discussion, and driving consensus.
• Proficiency in data analysis tools and software, with the ability to manage large datasets and extract actionable insights to enable strategic decision making.
• Experience with vulnerability management lifecycle for software and infrastructure as well as risk management tools like Archer.
• Hands on Experience with multiple (but not limited to) observability tools and frameworks: AppDynamics, Dynatrace, Splunk, Grafana, Prometheus, Clickhouse, Vector, Cribl, Keep, Solarwinds, ThousandEyes, xMatters, and Open Telemetry.
• Hands on Experience with ServiceNow including IT Service Management (ITSM), IT Operations Management (ITOM), CMDB, Report and Dashboard creation.
• ITILv3 or ITILv4 Foundation certification.
• Cloud Certifications (AWS, Azure, and GCP)
• PMI PMP certification.
• Bachelor degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience)

Benefits

• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.