On-site Technology Support Services

As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day-to-day work. Join us and build an exceptional experience for yourself, and a better working world for all.

Requirements

• 2+ years of on-site technical support experience, or degree in related discipline
• Audio Visual Responsibilities: Microsoft Surface Hubs, Crestron, Microsoft Teams Rooms, Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks)
• Technical Responsibilities: Troubleshooting and Problem solving, ServiceNow ticket management, Supporting Microsoft Windows and MAC operating systems, Asset management, Printer support, Event and Meeting Support
• Interpersonal skills: Outstanding customer service skills, Excellent communication skills, Great team mentality, Self-motivated, organized, detail oriented, ability to multi-task

Benefits

• Medical and dental coverage
• Pension and 401(k) plans
• Paid time off options
• Designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence