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Pathway Communications
Onsite Desktop Support Technician
Desktop Support Technician at Pathway Communications, Markham, ON. Provide front-line IT support using ServiceNow ticketing. Requires 2-4 yrs experience, CompTIA A+, Active Directory, VPN knowledge. ITIL certification preferred.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 18, 2025
The Onsite Desktop Support Technician provides front-line support for technical issues, ensuring swift resolution and excellent customer service.
Requirements
- Diploma or degree in Computer Science, Information Technology, or related field
- 2-4 years of experience in technical support or IT service desk roles
- Hands-on experience with troubleshooting Windows/MacOS, MS Office Suite, and networking issues
- Knowledge of Active Directory, VPNs, remote desktop tools, and ticketing systems (e.g., ServiceNow, Jira)
- Basic understanding of ITIL practices is preferred
Benefits
- We thank all candidates, but only those selected for an interview will be contacted.
Requirements Summary
Diploma or degree in Computer Science, Information Technology, or related field; 2-4 years of experience in technical support or IT service desk roles; Hands-on experience with troubleshooting Windows/MacOS, MS Office Suite, and networking issues
