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NSC Global
Onsite IT Support Technician
Level 1 IT Support Technician at NSC Global, North Canton, OH. Provide onsite desktop/laptop/printer support, troubleshoot hardware/software, manage ITSM tickets. A+ cert required. Career growth & training.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
November 20, 2025
NSC Global is a trusted IT services and solutions provider looking for Level 1 IT End User Support Technicians to strengthen their onsite support teams across North America and Canada. This is an entry-level onsite IT support role ideal for candidates with 1–2 years of experience in end user computing.
Requirements
- Provide onsite support for desktops, laptops, printers and mobile devices
- Install, configure and troubleshoot hardware, software and operating systems
- Assist users with Microsoft Windows and common business applications
- Support basic network connectivity issues (Wi-Fi, VPN, LAN)
- Handle tickets in the customer’s ITSM system and follow escalation procedures
- Deliver excellent customer service and clear communication in every interaction
- Follow NSC Global’s support principles, processes and documentation standards
Benefits
- Opportunities for training, certification and career growth
- A supportive, international team environment
- Real hands-on experience in diverse customer environments
Requirements Summary
Technical college diploma or equivalent, 1-2 years of experience in end user computing, A+ Certification or willingness to obtain
