Onsite Support Analyst

We are looking for a skilled and results-oriented Onsite Support Analyst based in Dublin, Republic of Ireland. The ideal candidate will play a pivotal role in resolving advanced technical issues within Azure, AWS, Microsoft Office, and Windows service environments.

Requirements

• Minimum of 2-5 years of experience in deskside support
• Strong customer service orientation with excellent communication skills
• Ability to explain technical concepts to non-technical users
• Strong understanding of IT infrastructure, systems, and troubleshooting methodologies
• Experience with service desk management tools (e.g., ServiceNow)
• Knowledge of ITIL frameworks and best practices; ITIL v4 certification preferred
• Strong communication, interpersonal, and problem-solving abilities
• Customer-focused mindset with a commitment to delivering high-quality support
• Strategic thinking and decision-making
• Ability to manage multiple priorities and meet deadlines
• Adaptability to evolving technologies and processes
• Strong analytical and reporting skills
• Proficiency in Microsoft Office 365 Support (M365 & O365)
• Windows 10/11 Operating Systems
• Hardware troubleshooting skills
• Mobile Device supporting tools
• Experience with remote support tools
• Understanding of basic networking concepts (TCP/IP, DNS, DHCP)
• Knowledge of AWS and Azure fundamentals
• Proficiency in Azure Active Directory and Group Policy Support
• Technical proficiency in Windows Server and Linux operating systems
• Ability to lift and transport equipment
• Mobility to access various office areas, including under desks and in server/Comms rooms

Benefits

• Comprehensive benefits package
• Hybrid schedule
• Business travel
• Private medical and life insurance coverage
• Free eye tests and contributions towards glasses
• Incentivized certifications and accreditations (AWS, Microsoft, Oracle, Red Hat)
• Employee-designed Profit Share scheme
• Pathways Career Development Quarterly