Onsite Support Analyst

Version 1 is seeking a full-time Onsite Support Analyst to serve as the primary point of contact for technical support at their global customer sites. The role involves resolving IT-related issues, ensuring a reliable IT environment, and maintaining excellent customer service. This position is based in Dublin and requires rotating support, with occasional remote work and working from home.

Requirements

• Serve as first point of contact for technical support.
• Log and manage incidents, service requests, and queries in ServiceNow or Customer systems.
• Diagnose and troubleshoot IT issues (hardware, software, audio, visual, and network).
• Maintain accurate documentation of incidents and resolutions.
• Monitor system performance and identify potential issues.
• Provide excellent customer service and build relationships.

Benefits

• Comprehensive benefits package
• Hybrid schedule
• Private medical and life insurance
• Gratis eye tests and glasses contributions
• Incentivized certifications and accreditations (AWS, Microsoft, Oracle, Red Hat)
• Profit Share scheme