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Version 1
Onsite Support Analyst (3rd line Support)
Join Version 1 as an Onsite Support Analyst in Dublin. Leverage ServiceNow for ITSM, resolve tech issues, and enjoy benefits like medical insurance and career growth.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 29, 2025
Version 1 is seeking an Onsite Support Analyst to serve as the primary point of contact for local technical support in Dublin, Ireland. This role involves resolving IT-related challenges, providing exceptional customer service, and maintaining a dependable IT infrastructure. The position requires in-depth knowledge of cloud technologies, problem-solving skills, and a commitment to providing unwavering support.
Requirements
- Serve as the first point of contact for technical support.
- Log and manage incidents, service requests, and queries in the ServiceNow ITSM or Customer systems.
- Perform initial triage, diagnosis, and troubleshooting.
- Maintain accurate documentation of incidents and resolutions.
- Monitor system performance and proactively identify issues.
- Test business continuity measures.
- Package and deploy routine security updates.
Benefits
- Private medical and life insurance coverage
- Vision and eyeglass contributions
- Discounts for certifications and accreditations (AWS, Microsoft, Oracle, Red Hat)
- Profit Share scheme
- Career development programs
Requirements Summary
2-5 years deskside support experience. Strong customer service and technical communication skills are essential. ITIL v4 and cloud platforms (Azure, AWS, VMware) knowledge is a plus
