Onsite Technician 1st / 2nd Level Support (m/w/d)

Onsite Technician 1st / 2nd Level Support (m/w/d) to assist with first and second level support on workstations, mobility devices, and provide technical support for computer systems, mobile devices, and inventory units.

Requirements

• Assist with first and second level support on workstations, mobility devices
• Provide support for computer systems in case of hardware and software incidents
• Provide support for mobile devices (iPad, iPhone,) in case of software incidents
• Provide support of inventory units (monitors, local printers, local scanners, and notebook docking stations) as well as support for local network printer systems
• Use ServiceNow to manage and respond to service tickets promptly, ensuring high user satisfaction
• Install, configure, and maintain desktops, laptops, printers, and mobile devices
• Maintain and troubleshoot local IT infrastructure, including servers, networks, and telecom systems
• Assist with software upgrades, patches, and system updates
• Document technical procedures and prepare support guides for users
• Collaborate with the regional IT team to locally implement global IT policies and initiatives
• Provide basic IT training to employees to enhance their use of technology
• Escalate unresolved issues to appropriate higher-tier support teams
• Support IT needs during office moves, changes, and renovations
• Coordinate with IT colleagues in Belgium as part of cross-border collaboration
• Oversee the purchase process for IT equipment and services, including purchase orders, invoices, and goods receipts
• Manage relationships with local IT vendors