Senior Technology Specialist

This role is for a Senior IT Pillar Tech focused on IT support, maintenance, and problem resolution. They act as an informal resource for less experienced colleagues, have developed analytical skills, and directly impact the quality of the team's work. This person is responsible for key tasks such as Help Desk support, workstation setup, and IT asset management.

Requirements

• General HW support and maintenance, Help Desk activities.
• Level 2/3 end-user support.
• Workstation moving, fixing, and installation using approved methods.
• Software package creation. SW installation.
• Local Backup System Administrator.
• Training sessions on technology changes.
• Problem management, escalation, and problem solving.
• Configuration Management: Network & User Systems.
• Hardware Management: Hardware Monitoring and Reporting.
• Software Management: Software Updates and Support.
• User Management: Resource Reporting and Service Management.
• Capacity Management: Application Monitoring and Optimization.