Operational Excellence Specialist with German & English

Operational Excellence Specialist with German & English will drive pro-active changes to reduce cost to serve and improve service quality. The role involves managing a portfolio of customers, developing practices and capabilities, and introducing innovation and change to operational management processes and tools.

Requirements

• Good and proven experience in a similar role (min. 1 year, incl. senior level responsibilities)
• Fluent in German and very good in English (min. B2 both)
• Proficient with communicating and reporting tools (incl. Excel, PowerBi, ServiceNow)

Benefits

• Permanent employment contract
• Extensive induction training
• Possibility to work in a fully remote or hybrid work model (only 5 days per month in the office)
• Annual bonus (based on the goals fulfilment and internal regulations)
• Excellent benefits portfolio where you decide what to choose (cafeteria style)
• Global and local recognition programmes and contests
• Private medical healthcare, referral bonus, access to the Employee Assistance Programme
• Additional day off for your birthday
• Numerous local and global training opportunities, access to self-learning platform (Udemy) as well as language courses