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Scotiabank
Operational Strategy Specialist, Technology Solutions and Support
Join Scotiabank as an Operational Strategy Specialist in Toronto. Leverage ServiceNow for service desk efficiency, analytics, and process improvements. Competitive benefits!
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
DevOps
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 17, 2025
Scotiabank is seeking an Operational Strategy Specialist to support global service desk operations. This role focuses on driving standardization, efficiency, and service excellence through analytics, process improvements, and leveraging technologies like ServiceNow and Cisco UCCX. The specialist will collaborate with teams to advance digital transformation, improve onboarding, and manage change.
Requirements
- Graduate in Computer Science or 5+ years in IT
- 5+ years of experience in high volume, complex IT environment
- Demonstrated analytical, data driven problem solving skills
- Proficient in MS Office tools (Excel, PowerPoint, Word)
- Strong written and verbal communication skills
- Strong knowledge of the ITIL framework
- 3-5 years of customer service experience
- 5-7 years of understanding BNS standards and methodology
- 5-7 years of experience in both the strategy and business needs of banking and technology
Benefits
- Competitive Rewards program
- Accessibility and Workplace Accommodations
- Online courses
- Community Engagement
Requirements Summary
BS in Computer Science or 5+ years IT exp. 5+ yrs in complex IT env. Data & communication skills are key. BNS framework understanding also required
