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Service Express
Operations Analyst
Operations Analyst at Service Express, England. Monitor systems, resolve incidents via ServiceNow ITSM tools, support Level 1 helpdesk. £32-38k, 24.5 days holiday, benefits included.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
December 5, 2025
Looking for a role where you're constantly learning, and your career in tech can take off - even if you're just getting started. We offer a collaborative team environment where your growth matters.
Requirements
- Monitor systems and proactively respond to alerts and tickets (Level 1 support)
- Own and resolve incidents and service requests, escalating when needed
- Keep stakeholders informed and systems up to date via ITSM tools like ServiceNow
- Work closely with various technical teams to ensure service quality and continuity
- Support projects and handle out-of-hours responsibilities like performance updates and technical checks
Benefits
- £32,000–£38,000 salary
- 24.5 days holiday + the option to buy more
- Paid volunteer hours to support causes you care about
- Private medical insurance, life assurance & wellbeing resources
- Free onsite parking
Requirements Summary
Strong communication skills, relationship-oriented, and technically minded
Apply now
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England
United Kingdom
Entry Level
In-Person
Full Time
32000-38000 GBP/year
