Operations Analyst II

Experienced team member working in the Global Business Operations (GBO) Business Process Help Desk (BPHD) Team providing Global Application Support, with occasional extended support during nights/weekends/holidays as needed.

Requirements

• Strong working knowledge of MS Office (Word, Excel, PowerPoint, Access)
• Familiarity with ServiceNow or similar customer service ticketing application
• Familiarity with data research tools (Refinitiv, Thomson Reuters, Moody's)
• Familiarity with HTML and SQL
• Big 4 experience
• Excellent organizational skills with attention to detail
• Ability to prioritize and facilitate assignments with minimal supervision
• Strong oral and written communication skills
• Strong customer relationship management skills and analytical ability
• Good interpersonal skills with demonstrated success in dealing with diverse functional teams
• Research & Troubleshooting Skills – detail oriented
• High level of motivation with a strong commitment to customer service and continuous improvement
• Ability to handle multiple tasks and support special project needs

Benefits

• Contracted position