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Sparksoft Corporation
Operations Manager
Operations Manager at Sparksoft, Maryland. Lead support teams, manage incidents, drive workflow improvements. Requires 7+ yrs ops mgmt, ServiceNow expertise, NICE CXOne experience. Competitive pay, flexible PTO, health coverage.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 21, 2025
Join us at Sparksoft, where we're not just another tech company—we're a catalyst for change. Our mission isn't just to offer IT solutions; it's to revolutionize the way you work.
Requirements
- Lead and manage Tier 1 and Tier 2 support teams
- Develop, monitor, and report on performance metrics
- Coordinate incident and outage communications
- Implement workflow redesigns and best practices
- Drive continuous improvement initiatives
- Maintain a comprehensive reporting cadence
Benefits
- Competitive compensation
- Flexible paid time off
- Comprehensive health coverage
- Training and development programs
- Collaborative and transparent culture
Requirements Summary
7+ years in operations management, 7+ years managing Tier 1 & Tier 2 support teams, 5+ years hands on experience with ServiceNow and NICE CXOne platforms
