Operations Manager for Integrations

Galderma is seeking an experienced IT Operations Manager to support their Integrations Services Team. The ideal candidate will have a strong background in ITIL Service Management and have worked in a similar integrations domain involving E2E Application Integration. The role involves delivering and orchestrating operational activities, coordinating and supervising internal and external resources, and ensuring high levels of service availability.

Requirements

• 5+ years of relevant work experience in IT service delivery
• Direct business engagement in the application and application integration domains
• Ground level experience in Application Integration implementation and support
• Proven expertise in managing IT service delivery in a global corporate context using ITIL methodology
• Experience in streamlining and consolidating support processes across technologies
• Experience with ServiceNow, Jira and DevOps
• Proven track record managing 3rd party support and delivery teams
• Experience managing GxP / qualified platforms
• Fluent in English
• Bachelor’s degree in computer science, business administration, accounting, or closely related discipline
• ServiceNow / ITILv3 certification(s)
• Integration / middleware technical certifications (Boomi, Solace, Blueway, Informatica, other)
• Experience in data integration
• GxP / validation

Benefits

• Competitive compensation package with bonus structure
• Extended benefit package
• Hybrid work culture
• Participation in feedback loops with personalized career path establishment
• Ownership and empowerment from day one