Operations Manager(ServiceNow/ BMC Remedy)

Operations Manager role for ServiceNow/BMC Remedy, requiring 5-10 years of experience in Operations Management, with strong leadership and organizational skills. The ideal candidate will have experience with ticketing tools, automation, and infrastructure monitoring.

Requirements

• 5-8 years experience in Operations Management
• Experience managing day-to-day operations of IT service delivery
• Knowledge of ITIL best practices and frameworks
• Experience optimizing through automation of manual processes
• Technical skill: Experience with ticketing tools like Service Now or BMC ITSM Remedy
• Experience with infrastructure monitoring, alerting systems, and dashboards setup
• Proficiency with Microsoft IIS and batch jobs
• Experience with Oracle databases
• Proficiency with reporting/visualization tools like Tableau / Power BI
• Basic experience with Python
• Familiarity with cloud-based operations and DevOps practices
• Experience with Java and GlassFish platform