Operations Support Specialist

The Operations Support Specialist will support web-based applications, troubleshoot performance bottlenecks, and lead cloud migration initiatives. The role requires extensive experience in Incident Support, Production Support, and Release Management, as well as proficiency in tools such as Jira, ServiceNow, and Remedy.

Requirements

• Bachelor's degree in Computer Science and Engineering or related field
• 8 years of related experience
• Manage and troubleshoot applications in cloud environments (AWS, GCP) and containerized systems using Docker and Kubernetes
• Support and configure application servers (e.g., Apache Tomcat, IIS) for Java and.NET applications, ensuring optimal performance
• Proficient in using monitoring and log analysis tools (AppDynamics, Splunk, Prometheus, Grafana, ThousandEyes) to proactively identify, diagnose, and resolve performance bottlenecks and application issues in production environments

Benefits

• Competitive compensation
• Short-term and/or long-term incentives
• Medical, dental, vision insurance
• 401(k) plan and company match
• Short-term and long-term disability coverage
• Basic life insurance
• Tuition reimbursement program
• Paid volunteer time off
• Company holidays
• Well-being benefits
• Up to 80 hours of sick time
• Up to 120 hours of paid vacation