Operations Support Specialist

The Operations Support Specialist will support web-based applications, troubleshoot performance bottlenecks, and lead cloud migration initiatives. They will manage AWS cloud infrastructure, integrate DevOps practices, and collaborate with cross-functional teams.

Requirements

• Bachelor's degree in Computer Science and Engineering or related field
• 8 years of related experience
• Manage and troubleshoot applications in cloud environments (AWS, GCP) and containerized systems using Docker and Kubernetes
• Support and configure application servers (e.g., Apache Tomcat, IIS) for Java and.NET applications, ensuring optimal performance
• Proficient in using monitoring and log analysis tools (AppDynamics, Splunk, Prometheus, Grafana, ThousandEyes) to proactively identify, diagnose, and resolve performance bottlenecks and application issues in production environments
• Lead and support Major Incident Management (MIM) processes, troubleshooting complex production issues, and ensuring minimal downtime for web applications
• Manage relational databases (e.g., SQL Server, MySQL) for performance analysis and debugging
• Knowledge in Using version control systems (e.g., GitHub, GitLab, Bitbucket) to manage application code, and proficient in tools (e.g., Jira, ServiceNow, Remedy) for incident tracking and service management

Benefits

• Competitive compensation and benefits
• U.S. based employees may be eligible for short-term and/or long-term incentives
• U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others
• Up to 80 hours of sick time per calendar year
• Up to 120 hours of paid vacation for new hires