Principal Engagement Manager, Federal

ServiceNow is seeking a Principal Engagement Manager to lead key initiatives and provide customer value. This role involves managing cross-functional teams, delivering projects, and acting as a trusted point of contact for customers. It requires strong project management, communication, and analytical skills, with a focus on innovating through AI-enhanced solutions.

Requirements

• Active Security Clearance
• Experience in leveraging or critical thinking about how to integrate AI into work processes
• 12+ years of high-tech/SaaS industry experience
• 8+ years in Customer Engagement roles
• Prior experience with implementing or supporting ServiceNow products
• Strong cross-functional, technical project management skills
• BS/BA degree in computer science or related discipline preferred

Benefits

• Health Plans
• 401(k) Plan
• ESPP
• Matching Donations
• Flexible Time Away Plan
• Family Leave Programs