Operations & Systems Engineer

The Commonwealth of Massachusetts’ Executive Office of Health and Human Services (EOHHS) is seeking a highly skilled Operations & Systems Engineer to join its Health Insurance Exchange (HIX) team. This role focuses on ensuring the performance, availability, and reliability of mission-critical systems, driving proactive system monitoring and remediation. The ideal candidate will possess strong technical capabilities and a collaborative spirit.

Requirements

• Proven ability to diagnose and resolve complex IT issues using enterprise monitoring tools, with Dynatrace experience required.
• Strong technical background in systems operations, monitoring, and performance optimization.
• Familiarity with AWS, Amazon QuickSight, and scripting languages (e.g., Linux Shell, Python) for automation.
• Solid understanding of APM (Application Performance Monitoring), synthetic monitoring, and log analytics.
• Experience interpreting and creating technical diagrams, including ERDs and architectural diagrams.
• Hands-on experience with ticketing systems such as ServiceNow, and project tracking tools like JIRA.
• Excellent communication and interpersonal skills.

Benefits

• Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
• Embrace the Opportunities:Seize daily chances to learn, innovate, and excel.
• Limitless Career Growth:Unlock a world of possibilities and resources to propel your career forward.
• Fast-Paced Thrills:Thrive in a high-energy, engaging atmosphere.
• Flexibility, Your Way:Embrace the freedom to work from home or any location of your choice.
• Work-Life Balance at Its Best:Say goodbye to stressful commutes and hello to quality time with loved ones.