Optimization Service Manager

The Optimization Service Manager is responsible for collaborating with clients to provide flexible and efficient SAP optimization services, improving operational efficiency and facilitating continuous application improvements for business growth.

Requirements

• At least 7 years of relevant experience in ERP projects, evolutions, and support
• A certification or experience of best practices (ISO, ITIL, COBIT, SIX Sigma, Lean IT)
• A Bachelor's degree is required, preferably in computer science
• 3 years of experience in team management
• A general understanding of the main SAP modules (FI, CO, MM, PP, SD) and the business processes they support
• Experience with ServiceNow or SAP Solution Manager or other ITSM tools
• Ability to lead team members, manage multiple responsibilities, and navigate difficult conversations with clients or consultants
• Excellent communication, written, and presentation skills
• Willingness to visit client sites as needed to reinforce relationships
• Mastery of client expectation management and time management skills

Benefits

• Attractive remuneration, above market standards
• Flexibility: remote work possible and adaptable work time organization
• International experience, with opportunities for missions abroad
• Competitive social benefits, including an employer pension plan and well-being offers
• A modern and collaborative work environment, promoting exchange and innovation
• An agile organization, with a horizontal hierarchy and an open feedback culture
• Professional development, through training, mentorship, and career prospects