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JT International S.A.
Outsourced IT Services Specialist
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
October 14, 2025
The company is seeking a skilled Outsourced IT Services Specialist to manage and maintain the IT infrastructure and operations of IT hardware, software, and network systems. This role involves technical support, user assistance, and collaborating with internal teams and vendors. The ideal candidate will be responsible for ensuring seamless IT operation and maintaining high service standards.
Requirements
- Participate in Market & Factories projects
- Oversee the configuration, delivery, and maintenance of IT hardware
- Maintain an up-to-date IT inventory
- Utilize knowledge of ticketing systems (e.g., ServiceNow)
- Diagnose and troubleshoot technical problems
- Manage different hardware configurations (PCs, printers, routers, phones)
- Educate end-users on IT Standards
- Build and maintain relationships with IT service providers
- Perform timely analysis and prioritization of incidents
- Proactively monitor IT systems
Requirements Summary
Bachelor's degree in IT or related field. Relevant CCNA/IT Professional certification preferred. Experience in technical support or IT roles is essential
