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Birlasoft Limited
ServiceNow Lead
Join Birlasoft Limited as a ServiceNow Lead in Pune. Leverage your 8-12 years of experience in ITSM, HRSD, and ServiceNow modules to design solutions.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
Configuration Management Database
Human Resources Service Delivery
IT Service Management
Service Catalog
Service Portal
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - Human Resources
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 24, 2025
ServiceNow Lead position with responsibilities including understanding customer business needs, designing solutions on the ServiceNow platform, and tracking work items.
Requirements
- Expertise in ServiceNow Technical Lead
- 8-12 years of experience
- Experience in ITSM, HRSD, and Portal development and design
- Strong experience in configuration of IT Service Mgmt. – Incident Mgmt., Problem Mgmt., Change Mgmt., Release Mgmt., Service Request, Service Portal, Service Catalog, Asset and User Set up.
- Strong development experience in ServiceNow (REST/SOAP Webservices, java scripting etc.)
- Experience in configuration of CMDB, Asset Mgmt. and Orchestrations for SW Dist.
- Expertise in setting up ServiceNow ITBM – Project, Portfolio, Demand, Resource and Finance.
- Expertise in designing ServiceNow Reports and setting up Performance Analytics
Benefits
- none specified
Requirements Summary
8-12 years of experience in ServiceNow, ITSM, HRSD, and Portal development and design
