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Apple
PAC Retail Online Production Support Analyst
Join Apple as a PAC Retail Online Production Support Analyst in Shanghai. Leverage ServiceNow skills to resolve incidents, enhance operations, and support teams.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 26, 2025
This role provides support covering P1 or P0 incidents, coordinating incident solving and business recovery efforts with business partners, product owners, and technical teams. It involves deep subject matter expertise, innovative problem-solving, and actionable operational improvements using data analysis. The analyst will build and maintain working relationships with internal customers and business partners and will also manage and distribute leadership summaries.
Requirements
- Deepen subject matter expertise
- Participate in project teams
- Apply data analytical skillset
- Work weekends and holidays
- Hands-on experience with ServiceNow or a similar ticketing system
Requirements Summary
3+ years production support exp. Keen for complex problem-solving. Must communicate with audiences of varying technical comprehension
