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Apple
PAC Retail Online Production Support Analyst
Join Apple as a PAC Retail Online Production Support Analyst in Shanghai. Leverage ServiceNow skills to resolve incidents, enhance operations, and drive improvements.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 26, 2025
This role supports P1 or P0 incidents within the Public Relations Operations Systems (PROS) and partner teams, coordinating both IT service and business recovery strategies. The analyst will analyze incident data, propose solutions, and drive change to improve fault tolerance, identify trends, and deliver operational improvements. Strong analytical and communication skills are essential.
Requirements
- 3+ years of experience providing production support for internal or partner teams.
- A keen passion for solving complex problems and creating innovative solutions.
- Ability to communicate effectively with a variety of audiences.
- Experience supporting telephony, network, contact center, and e-commerce solutions.
- Hands-on experience with ServiceNow or similar ticketing systems.
Requirements Summary
3+ years of production support experience. Strong analytical and communication skills. Experience with telephony/telecommunications solutions
