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Apple
PAC Retail Online Production Support Analyst
Join Apple as a PAC Retail Online Production Support Analyst in Shanghai. Leverage ServiceNow skills to enhance support, solve problems, and drive operational improvements.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 26, 2025
The PAC Retail Online Production Support Analyst is responsible for providing support coverage, coordinating problem-solving between IS&T and in-the-moment business recovery, and driving change to build fault tolerance. The role involves deep subject matter expertise, communicating with stakeholders, identifying trends, and delivering operational improvements. They will also build relationships with business and technical teams.
Requirements
- 3+ years of experience providing production support for internal customers or partner teams.
- A keen passion for solving complex problems and creating innovative solutions.
- Demonstrated ability to communicate with and influence at all levels of an organization.
- Ability to work weekends and holidays to provide critical support coverage.
- Hands-on experience with ServiceNow or a similar ticketing system
Requirements Summary
3+ years of production support experience, complex problem-solving skills, and strong communication ability. ServiceNow experience preferred
