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Apple
PAC Retail Online Production Support Analyst
Join Apple as a PAC Retail Online Production Support Analyst in Shanghai. Leverage ServiceNow skills for incident support, data analysis, and ITIL practices. Competitive salary offered.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 26, 2025
This position focuses on providing production support for incidents, coordinating troubleshooting, and driving improvements within the tools and systems. The role involves proactive issue identification, data analysis, and collaboration with business partners and technical teams. Strong analytical and communication skills are essential. The company is seeking a Retail Online Production Support Analyst.
Requirements
- Deepen subject matter expertise through professional development.
- Demonstrated ability to communicate effectively with various audiences.
- Experience with ITIL or similar IT Service Management models.
- Hands-on experience supporting telephony, network, contact center, and e-commerce solutions.
- Experience with ServiceNow or similar ticketing systems.
Benefits
- Competitive salary
Requirements Summary
3+ years of production support experience. Strong analytical and communication skills. Experience with ITIL models & ticketing systems
