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Apple
PAC Retail Online Production Support Analyst
Join Apple as a PAC Retail Online Production Support Analyst in Shanghai. Leverage your 3+ years of ServiceNow experience to resolve production issues and enhance processes.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 26, 2025
This role involves providing support coverage for production incidents, coordinating with business and technical teams to resolve issues proactively. The ideal candidate will have strong analytical skills, be proactive in identifying problems, and contribute to process improvements. This is a full-time, in-person position based in Shanghai, China.
Requirements
- 3+ years of experience providing production support for internal customers or partner teams
- A keen passion for solving complex problems and creating innovative solutions
- Demonstrated ability to communicate with and influence at all levels of an organization
- Ability to occasionally work weekends and holidays
- Hands-on experience with ServiceNow or a similar ticketing system
- Hands-on experience supporting telephony, network, contact center and/or and e-commerce solutions
Requirements Summary
3+ years of production support experience, strong analytical & communication skills, and ServiceNow/ITSM experience
