PAC Retail Online Production Support Analyst

This position focuses on providing production support for incidents, coordinating troubleshooting, and driving improvements within the tools and systems. The role involves proactive issue identification, data analysis, and collaboration with business partners and technical teams. Strong analytical and communication skills are essential. The company is seeking a Retail Online Production Support Analyst.

Requirements

• Deepen subject matter expertise through professional development.
• Demonstrated ability to communicate effectively with various audiences.
• Experience with ITIL or similar IT Service Management models.
• Hands-on experience supporting telephony, network, contact center, and e-commerce solutions.
• Experience with ServiceNow or similar ticketing systems.

Benefits

• Competitive salary