.svg)
Apple
PAC Retail Online Production Support Analyst
Join Apple as a PAC Retail Online Production Support Analyst in Shanghai. Leverage ServiceNow skills to resolve incidents, enhance processes, and support critical systems.
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 26, 2025
This role supports P1 or P0 incidents, coordinating IS&T solutions and working with business partners. The analyst focuses on problem-solving, proactively identifying issues, and building fault tolerance within tools and systems. They analyze data, drive process improvements, and deliver leadership summaries for high-priority incidents.
Requirements
- 3+ years of experience providing production support
- Proficiency in data analysis
- Strong communication and interpersonal skills
- Ability to work weekends and holidays
- Experience with ServiceNow
Requirements Summary
3+ years production support exp. Proficient in data analysis and communication. Weekend/holiday work skills required
