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Apple
PAC Retail Online Production Support Analyst
Join Apple as a PAC Retail Online Production Support Analyst in Shanghai. Leverage ServiceNow for incident support, problem-solving, and operational improvements. 3+ years required.
ServiceNow Role Type:
ServiceNow Modules:
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Job description
Posted on:
August 26, 2025
P1/P0 incident support, coordinating problem-solving and business recovery, is a key role involving proactive issue identification and leveraging data analysis. The analyst supports stakeholders, drives change to improve fault tolerance, and delivers operational improvements. Strong analytical, communication, and problem-solving skills are essential.
Requirements
- 3+ years of experience providing production support for internal or partner teams
- Ability to communicate with all levels of an organization
- Ability to work weekends and holidays
- Hands-on experience with ServiceNow
Requirements Summary
3+ years of production support experience, clear communication skills, and hands-on ServiceNow experience are required. Ability to work weekends/holidays and understand complex business processes
