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Apple
PAC Retail Online Production Support Analyst
Join Apple as a PAC Retail Online Production Support Analyst in Shanghai. Leverage ServiceNow skills to resolve incidents, enhance systems, and drive solutions.
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 18, 2025
This role involves providing production support for P1 or P0 incidents, coordinating IS&T and business recovery. The analyst will drive change to improve fault tolerance within tools and systems, proactively identifying issues before business partners or customers do. They will also build strong relationships with internal stakeholders and collaborate on solutions. This position requires exceptional analytical skills and a passion for problem-solving.
Requirements
- Deepen subject matter expertise
- Deepen subject matter expertise and create innovative solutions
- Demonstrated ability to communicate effectively with various audiences
- Work weekends and holidays to provide critical support
- Hands-on experience with ServiceNow or similar ticketing systems
Requirements Summary
3+ years of production support experience; strong analytical and communication skills; experience with ITIL processes
