PAC Retail Online Production Support Analyst

This position supports incidents across multiple channels, coordinating IS&T and providing immediate business recovery. The analyst will own incident management, driving change within tools and systems, and identifying potential issues proactively. A strong analytical and communication skills are required.

Requirements

• 3+ years of experience providing production support for internal or partner teams
• Passion for solving complex problems and creating innovative solutions
• Ability to communicate effectively with technical and business audiences
• Ability to work weekends and holidays as needed
• Hands-on experience with ServiceNow or similar ticketing systems