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Apple
PAC Retail Online Production Support Analyst
Join Apple as a PAC Retail Online Production Support Analyst in Shanghai. Leverage ServiceNow skills for issue resolution and system enhancements. 3+ years required.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 26, 2025
This role focuses on providing production support, coordinating issue resolution, and driving change within P1 or P0 incidents. The analyst will focus on proactive issue identification, collaboration with business partners and technical teams, and enhancing systems to improve fault tolerance. Strong analytical skills and communication abilities are essential.
Requirements
- 3+ years of experience providing production support for internal or partner teams
- Strong analytical and communication skills
- Ability to work weekends and holidays
- Demonstrated proficiency in ServiceNow or similar ticketing systems
Requirements Summary
3+ years production support experience. Analytical and communication skills are needed. Ability to work weekends and holidays is essential
