.svg)
Apple
PAC Retail Online Production Support Analyst
Join Apple as a PAC Retail Online Production Support Analyst in Shanghai. Leverage ServiceNow for incident resolution, data analysis, and ITIL expertise.
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 26, 2025
This position supports production operations with a focus on incident resolution and business recovery. The role involves coordinating IS&T problem-solving, engaging with business partners and technical teams, and identifying emerging trends through data analysis. The ideal candidate will be analytical, communicate effectively, and possess ITIL or similar certification.
Requirements
- Deepen subject matter expertise through personal and professional development
- Deepen subject matter expertise through personal and professional development
- Deepen subject matter expertise through personal and professional development
- Experience with SAP modules in support or implementation
- Ability to work weekends and holidays
- Hands-on experience with ServiceNow or a similar ticketing system
Requirements Summary
3+ years in production support. Passion for problem-solving. Strong communication skills
