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Apple
PAC Retail Online Production Support Analyst
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 26, 2025
This role involves providing support coverage, coordinating incident resolution between IT and business partners, and driving change to build fault tolerance within tools and systems. The analyst will identify issues proactively and deliver operational improvements by reducing incident occurrence, shortening ticket duration, and improving system efficiency. The role requires strong analytical skills and the ability to communicate effectively with stakeholders at all levels.
Requirements
- Deepen subject matter expertise
- Solve complex problems and create innovative solutions
- Strong communication skills
- Ability to work weekends and holidays
- Hands-on experience with ServiceNow
- Analytical skills in ITIL/ITSM models
Requirements Summary
3+ years of production support experience. Strong problem-solving & communication skills. Working weekends/holidays are needed
