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Apple
PAC Retail Online Production Support Analyst
Join Apple as a PAC Retail Online Production Support Analyst in Shanghai. Leverage your 3+ years of ServiceNow experience to resolve incidents and enhance system reliability.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 26, 2025
The candidate will provide support for P1 or P0 incidents, coordinating IS&T solutions and business recovery. They will focus on recent incidents, projects, and driving change to build fault tolerance within tools and systems. Strong analytical and communication skills are essential, with a focus on identifying and resolving issues before they are reported.
Requirements
- 3+ years of experience providing production support for internal customers or partner teams
- A keen passion for solving complex problems and creating innovative solutions
- Ability to communicate with and influence at all levels of an organization
- Ability to occasionally work weekends and holidays
- Hands-on experience with ServiceNow
Requirements Summary
3+ years of production support experience. Strong analytical and communication skills. Experience with ServiceNow is preferred
